Help

Contact us

A question or a problem? Write to support@octaway.fr. We answer in French or English, usually within a few working days. Never send health information by email.

Is my data sent anywhere?

No. This version of MedCarnet has no account and no server: your data stays on your phone, encrypted. It leaves the phone only when you export or share it yourself, or, if you pair an Apple Watch, when a copy is sent to it over Apple's encrypted phone–watch link (you can turn this off in Settings).

I am changing phones

Your data is not included in phone backups. Before changing phones, export it: Settings → Your data → Export from this phone. The ZIP file holds your data and documents; keep it somewhere safe, it is not encrypted.

I don't get reminders

Check that MedCarnet's notifications are allowed in the phone's settings. On Android, some manufacturers stop apps in the background: the "Make reminders reliable" page in MedCarnet's Settings shows what to change.

Deleting my data

Settings → Your data → Delete all data on this phone. Uninstalling the app deletes it too.

Medical advice

MedCarnet does not give medical advice: follow your doctor and pharmacist. In an emergency, call 112 (15 in France).